Refund policy

We want you to love every Bind & Co. order. If something isn't right, contact us within 14 days of delivery at bindandco19@gmail.com with your order number.

Returns. Unused items in their original condition and packaging can be returned within 14 days of delivery for a refund or exchange.

Blind books. Because each blind book is a curated surprise, we can't accept returns of unwrapped books just because of the title. If your book arrives damaged, if we sent the wrong read, or if you already own the title, contact us within 14 days and we'll exchange it.

Pre-orders. Pre-orders can be cancelled for a full refund at any time before they're dispatched.

Damaged or incorrect items. If anything arrives damaged or isn't what you ordered, email us a photo within 48 hours of delivery and we'll replace it or refund you in full, including delivery.

How refunds work. Once we receive and check your return, we'll refund you to your original payment method within 5–10 business days. Delivery fees aren't refundable unless the return is due to our error. Return delivery is at your cost unless the item was faulty or incorrect.

Returns are accepted within the UAE only.